Are you thinking ahead to what your clients and customers might need? The more you can anticipate their next move and deliver the answers ahead of time, the greater impression and customer service experience your business can provide.
Are you intentional about how you talk about your current and past clients online? Discover the best practices on what to do (and what not to do) when it comes to discussing your clients in an online and in-person setting.
Have you considered that your clients don't know everything you do? Here's why you need to adjust your language level and communication to better reach your audience - the people who are just meeting your business and lack your expertise in it!